Resources & FAQ

Client Resources & FAQ

We provide families and clients with clear, accessible tools for care planning and communication. Would like to have related site links on this page for clients and residents

Helpful Resources for Seniors & Family Caregivers

We believe informed families make the best care decisions. Below are trusted resources we recommend for education, support, and community assistance. These links are provided for informational purposes and do not replace professional medical advice.

Illinois Department on Aging (IDoA)
State programs and services for seniors and caregivers, including benefits, aging services, and caregiver support.
ilaging.illinois.gov
Illinois Department of Public Health (IDPH)
Health regulations, public health guidance, and consumer protection information.
dph.illinois.gov
Area Agency on Aging (AAA) Illinois
Local community based services such as meals, transportation, and in-home support resources.
ilaging.illinois.gov
AARP Caregiving Resource Center
Care planning tools, caregiver burnout support, and legal and financial guidance for families.
www.aarp.org
National Institute on Aging (NIA)
Evidence based information on aging, dementia, caregiving, and healthy aging.
www.nia.nih.gov
Alzheimer’s Association
Education, support, and 24/7 resources for individuals and families affected by Alzheimer’s and dementia.
www.alz.org
Family Caregiver Alliance
Caregiver education, planning tools, and emotional support resources.
www.caregiver.org
Illinois Long Term Care Ombudsman Program
Advocacy and support for residents of long term care facilities and their families.
ilaging.illinois.gov
Centers for Disease Control and Prevention (CDC) Healthy Aging
Prevention, safety, and chronic disease management resources for older adults.
www.cdc.gov
National Council on Aging (NCOA)
Benefits assistance, Medicare guidance, and financial support programs for older adults.
www.ncoa.org

Frequently Asked Questions

Do you accept insurance?

Yes, we accept private pay, long term care insurance, Medicaid Waiver Programs, VA Benefits, and Birdie Foundation Grants.

How do I get started?

Call (708) or complete our online intake form to schedule your free consultation.

What areas do you serve?

We proudly serve Cook County, Will County, and the surrounding South Suburbs of Illinois.

Can I request a specific caregiver?

Yes, we do our best to honor requests and match clients with caregivers that fit their preferences and needs.

What if my caregiver gets sick or can’t make a shift?

Our 24/7 scheduling team provides immediate coverage to ensure no interruption in your care.

What kinds of medical supplies are usually available at a pharmacy?

Most pharmacies carry everyday items like bandages, first aid kits, blood pressure monitors, diabetes testing supplies, mobility aids, and wound care products. We also provide specialized medical supplies when requested.

Can medical supplies be used without a prescription?

Some medical supplies, like bandages and thermometers, don’t need a prescription. Others, such as certain wound dressings or equipment, may require a doctor’s recommendation. We can help explain what does and doesn’t need a prescription.

Are home medical supplies different from hospital grade ones?

Yes, hospital grade supplies are often more advanced or specialized. For home use, supplies are usually made to be easier to handle. We help people find the right fit depending on their needs.

How do I dispose of old or expired medical supplies safely?

Do not throw them in regular trash if they can cause harm. Some supplies can be taken back to pharmacies or local disposal programs. We provide safe disposal information for our customers.

Are medical supplies covered by insurance?

Coverage depends on the insurance plan and the type of supplies needed. We can assist in checking which items may be eligible for coverage or reimbursement.

What types of care do you offer

We provide home care, nursing services, IV therapy, medical equipment, and healthcare staffing.

Do you offer both medical and non medical care?

Yes. Our services include both medical and non medical care.

Who qualifies for care?

Adults and seniors with short term or long term care needs may qualify.

How quickly can care begin?

In many cases, care can start shortly after assessment.

Do you accept private pay or insurance?

Payment options vary by service, and our team will review options with you.

Glossary of Care Services

We need to add care terms for all services on the website. This will help clients and residents find the type of care they need.

ADLs

Activities of Daily Living (bathing, dressing, eating, toileting, transferring)

Care Plan

A customized outline of care goals and services developed for each client

DME

Durable Medical Equipment such as walkers, hospital beds, and lift chairs

Home Modifications

Safety and accessibility improvements made in the home

IADLs

Instrumental Activities of Daily Living (meal prep, housekeeping, errands, shopping)

IV Therapy

Hydration or vitamin infusions delivered intravenously

Medication Management

Professional supervision of prescription schedules

Private Duty Nursing

Extended in-home nursing care

Respite Care

Temporary relief for family caregivers

Skilled Nursing

Medical care provided by licensed nurses

New Client Intake Form Physician Referral Form Insurance Verification Form Provider Switch Form DME Request Form Feedback & Satisfaction Survey